Skills for Effective Business Communication: Efficiency, Collaboration, and Success Michael Murphy Shorenstein Center for Communication Kennedy School of Government Harvard University September 30, ! Murphy Skills for Effective Business Communication HKS at Harvard University 30SEP INTRODUCTION TO COMMUNICATION Objective: The main objective of this lesson is to make the students learn on the subject matter of the business communication vis-à-vis its nature and importance. Structure Introductio n The Concept of Communication Significance of Communication Nature of Business Communications: A Case Study. BUSINESS COMMUNICATION SKILLS Introduction: Developing good business communication skills is as much about the ability to develop good content as it is about good form. Business documents must maintain certain standards and should be, at most, recognizable internationally.